FAQ: Our Bespoke Kitchens

Like any major project, there are lots of questions that need answering. We get a lot of people interested in our bespoke kitchen designs. With this comes familiar questions that we are always answering. This page should help answer the most common ones.

Painted Shaker Kitchen

FAQ: Our Bespoke Kitchens

Q. What is your lead time?

A. For manufacture, 8 – 10 weeks.

Q. What deposit is required for a kitchen order to be placed?

A. We require 30% of the kitchen total plus the full amount of any appliances.

Q. Do you do supply only?

A. Yes. The one stipulation of “supply” only is all final measurements have to be supplied by yourself or tradesman, and no site visits are undertaken.

Q. I live in [enter location here] are you still able to fit my kitchen?

A. Yes. We fit nationwide.

Q. How long does it take from start to finish?

A. In general a project usually takes around 14-18 weeks. 4-6 weeks for the design, consultation and measure up. 8-10 weeks for your kitchen to be made. 1-2 weeks for the kitchen to be fully fitted.

Q. What is the guarantee on my kitchen?

A. We offer a lifetime guarantee on the kitchen units. All hardware (knobs, runners etc.) and appliances are subject to the supplier’s warranty.

Q. I have my own appliances, can I use these?

A. Yes. We do require a full specification sheet prior production.

Q. Do you offer any aftercare service?

A. After installation we arrange a site visit to confirm your satisfaction and will provide aftercare instructions.

Q. Can I book an in store design consultation?

A. Yes. We offer daily consultations, please fill in your details via our design service or get in touch on sales@maincompany.com.

Q. Do you paint on site?

A. Your units are finished prior to fitting, so only touch ups are necessary on site.

Q. Are handles included in your unit cost?

A. No. We supply a large range of handles. As each can vary in price we allow a blanket provision for handles when initially doing quotations. This is then adjusted accordingly.

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